Jan Hagen is an associate professor at ESMT. Jan’s interest in research is to understand how organizations deal with errors and how managerial practice affects the learning culture of organizations. Apart from journal articles he published the book Confronting Mistakes – Lessons from the Aviation Industry when Dealing with Error (Palgrave Macmillan) in 2013 and edited How Could This Happen – Managing Errors in Organizations (Palgrave Macmillan) in 2018.
Jan’s personal interest is in interacting with organizations to not only create academic knowledge but also to transfer insights back to management. This particularly applies to his research in high-reliability organizations like the airlines and the military which has implications for business leaders wanting to create agile, learning organizations. His research has received media coverage in outlets like the BBC, The Economist, Financial Times, Frankfurter Allgemeine Zeitung, The Guardian, Forbes, Handelsblatt, Harvard Business Manager, Manager Magazin, Spiegel Online, and Süddeutsche Zeitung.
Jan is the program director for ESMT’s Leadership under Pressure executive program. He is also teaching specifically on error management in courses at Cass Business School, IDC Herzliya, Saint Paul Business School, and Singapore Management University. His executive education portfolio includes programs for, among others, Allianz, Belgian Air Force, Brose, Daimler, Deutsche Bank, EnBW, E.ON, European Investment Bank, German Federal Armed Forces, IBM, Lufthansa, Metalloinvest, Moscow Stock Exchange, SIBUR, Vienna Insurance Group, Wacker Chemie.
Jan is the founder of ESMT’s biennial Error Management Conference that is now conducted in cooperation with Solvay Brussels School of Economics and Management. In addition to his academic work, he also supported companies as a consultant.