Jan Hagen is an associate professor at ESMT. Jan’s interest in research is to understand how organizations deal with errors and how managerial practice affects the learning culture of organizations. He is the founder of ESMT’s biennial Error Management Conference and he is a member of the Error Management Consortium initiated by the Center for Catastrophic Risk Management. Apart from journal articles he published the book Confronting Mistakes – Lessons from the Aviation Industry when Dealing with Error (Palgrave Macmillan) in 2013 and edited the book How Could This Happen – Managing Errors in Organizations (Palgrave Macmillan) in 2018. His research has received media coverage in outlets like the BBC, The Economist, Financial Times, Frankfurter Allgemeine Zeitung, The Guardian, Forbes, Handelsblatt, Harvard Business Manager, Manager Magazin, Spiegel Online, Süddeutsche Zeitung, and The Sunday Times.
Jan’s personal interest is in interacting with organizations to transfer academic knowledge to management. This particularly applies to his research with high-reliability organizations like the airlines and the military, which has implications for business leaders wanting to create agile, learning organizations. He is the program director for ESMT’s Leadership under Pressure executive program and he taught specifically on error and crisis management in courses at Cass Business School, IDC Herzliya, Saint Paul Business School, and Singapore Management University. His executive education portfolio includes programs for, among others, Allianz, Belgian Air Force, Daimler, Deutsche Bank, EnBW, E.ON, ERSTE Bank Group, European Investment Bank, German Federal Armed Forces, IBM, Lufthansa, Metalloinvest, Moscow Stock Exchange, SIBUR, Vienna Insurance Group, and Wacker Chemie. If time allows he also supports companies as a consultant with regard to error management.
"Successful and lasting error management lives of new ideas and impulses. Jan Hagen’s presentations were always full of inspiring ideas and outstanding scientific knowledge of the subject, significantly supporting my everyday effort to make military aviation safer."
Peter Klement, Brigadier General, Director of Aviation Safety of the German Federal Armed Forces
“Jan’s presentation was a top-notch experience that challenged conventional thinking and opened our minds to the advantages open error communication and the factual management of errors offer to organizations. We all walked away with a new sense of how thorough error analysis can increase a company’s knowledge if we don’t deny them or sweep them under the carpet.”
Philipp P. Gross, CEO Peter Gross Bau Holding GmbH