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When do customers get what they expect?
The underlying rationale is intuitive: Because customers are more satisfied when their expectations are exceeded, lowering expectations may be a shortcut to improving customer satisfaction. However,…
Why some crowdsourcing efforts work and others don’t
Efforts to leverage the knowledge of external contributors have been used for centuries. For instance, the British Parliament used crowdsourcing to find the solution to the longitude problem that was…
Pioneers on the energy frontier
Blockchain is a distributed, digital transaction technology that allows for securely storing data and executing smart contracts in peer-to-peer networks (Swan, 2015, p. IX). This is potentially…
From products to solutions – mastering sales force incentives
In 2016, the world’s second largest forklift producer KION Group acquired Dematic, a leading provider of supply chain automation technology, software, and services. KION’s rationale according to CEO…
The big risk
A euro zone budget, a European finance minister, a European deposit guarantee – the ideas from Paris and Brussels on the further development of the Economic and Monetary Union include an ever…
Murder by health hack
On August 29, the US Food and Drug Administration (FDA) issued a recall for nearly half a million pacemakers made by Abbott. The agency found that the devices could be hacked to control pacing or…
What information do startups provide to their venture capital investors?
This is usually due to high levels of risk and uncertainty and a lack of validation of their businesses over time. Due to the high level of uncertainty, a substantial percentage of investments fail…
Is capitalism obsolete?
After communism collapsed in the former Soviet Union, capitalism seemed to many observers like the only game in town, and questioning it became taboo for academic economists. But the financial…
Basel III Finalized. What's next for the US and the EU?
His focus was on the future of US and EU financial relationships as well as tensions between national sovereignty trends and global efforts for regulatory harmonization. "Do bankers and supervisors…
Better corporate governance can end slavery in supply chains
In the private sector especially, some 16 million people are enslaved – forced to work in sectors as diverse as agriculture, construction and the cosmetics industry. And while cases in India, China,…
