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A study shows how to find new ideas inside and outside the company
Companies know this. That’s why many seek to tap the potential of “open innovation” by encouraging their employees to scout for new ideas among external partners, such as universities, research…
The economic and the social: anatomy of a contract change in India
In a variety of interactions, the economic and the social rub shoulders, often in uneasy co-existence. Think of blood donation, for example. People probably do it out of a genuine sense of social…
What is the future of free trade?
The clear and unanimous commitment on the part of the last G20 summit in Hangzhou to create an open world economy — i.e., the rejection of protectionism and the promotion of trade and investment on a…
The economics of the money-back guarantee
“Returning the product to Amazon ASAP!” complained one disgruntled Amazon customer as they gave a one-star review for a digital camera on the company’s site. This is despite the same product having…
The customer is not always king
Service sector workers are often required to enforce certain rules. Researchers in the "International Journal of Research in Marketing" reported how this affects their relationship with customers…
When do customers get what they expect?
The underlying rationale is intuitive: Because customers are more satisfied when their expectations are exceeded, lowering expectations may be a shortcut to improving customer satisfaction. However,…
Why some crowdsourcing efforts work and others don’t
Efforts to leverage the knowledge of external contributors have been used for centuries. For instance, the British Parliament used crowdsourcing to find the solution to the longitude problem that was…
Pioneers on the energy frontier
Blockchain is a distributed, digital transaction technology that allows for securely storing data and executing smart contracts in peer-to-peer networks (Swan, 2015, p. IX). This is potentially…
From products to solutions – mastering sales force incentives
In 2016, the world’s second largest forklift producer KION Group acquired Dematic, a leading provider of supply chain automation technology, software, and services. KION’s rationale according to CEO…
The big risk
A euro zone budget, a European finance minister, a European deposit guarantee – the ideas from Paris and Brussels on the further development of the Economic and Monetary Union include an ever…
