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Building sustainability into real estate
Did you know that buildings are responsible for 20 percent of CO2 emissions and 40 percent of energy use? According to a 2016 report by the World Economic Forum, emissions which are caused by…
The umpire can’t also own the team
Last year, business-to-consumer (B2C) e-commerce raised $374 billion in the US alone, corresponding to 10 percent of its total retail revenue (Statista). Amazon emerged as the dominant e-commerce…
Patent thickets and the commercialization of new technologies
It was a transaction that made headlines not only in the business press but in news outlets around the world: Google acquired Motorola Mobility for $12.5 billion in a deal closed in May 2012. Less…
Hidden champions – adapting to change through innovation
For these so-called hidden champions – a term coined by Professor Hermann Simon – innovation is a core, defining feature alongside a focus on narrow markets, a high degree of customer orientation,…
Managing customer satisfaction better
Ansgar Lindner,1 Chief Marketing Officer of a trading concern operating internationally, was at a loss to understand his predicament. His team seemed to be doing everything right. It regularly asked…
Europe must be less defensive about Chinese investment
Is Germany just a department store with a clearance sale for China? Leifeld, 50Hertz, Grammer — hardly a week goes by without a German company being targeted for Chinese takeover. While mergers and…
Business advantage lies in creativity
The road to manufacturing headed east many years ago, but the question now is: will service solutions head in that same direction? Back in 1999, six of the top international truck manufacturers were…
Can Germany's Mittelstand solve China’s economic challenge?
One of China’s premier manufacturers of steel had finally succeeded—after five long years—to domestically produce the kind of high-grade steel that it has been importing for ballpoint pens from…
The dark side of coaching
Having introduced coaching as a crucial element in most of my executive education programs more than a decade ago, I witnessed thousands of people benefiting from deep conversations involving…
The vicious circle of customer loyalty
In a study published in the Journal of Marketing, my co-authors and I analyzed data from over 7,500 consultations with customers in the retail sector, including car dealerships, furniture outlets,…
